Shipping policy

Below is how a watch reaches you, and how you send a watch to us safely. There is a fuller account on payment and shipping.

A watch you buy from us

We send a watch insured and by registered post, or you collect it from our showroom in Utrecht. On a watch of this value we contact you first to agree how and when it arrives. We do not put a watch worth thousands of euros out the door without discussing it.

Shipping costs

The shipping costs are shown at checkout, before you place the order. If you collect the watch from the showroom, there are no shipping costs.

Delivery time

We deliver within thirty days of the purchase at the latest, and in practice considerably sooner. As soon as we know when the watch will be on its way, you hear it from us. If we cannot manage it within that period, you may withdraw from the purchase and get your money back.

Risk in transit

While the watch is on its way to you, the risk lies with us. The risk passes to you as soon as you have the watch in your hands. If it arrives damaged or does not arrive, we put it right.

We deliver within the Netherlands

If you want a watch sent to an address outside the Netherlands, please contact us first. Then we look together at whether it can be done and how it goes insured.

A watch you sell to us

If you want to sell a watch to us and would rather not come by, we arrange and pay for the shipping, and it is insured. So you pay nothing up front and send no parcel of your own. Get in touch first; we send you the instructions and arrange the transport.

You are welcome to come by

Our showroom is at Amsterdamsestraatweg 251 in Utrecht, open on Wednesday and Thursday from 12:00 to 17:00, all other days by appointment. You can call or email on +31 6 48488925 and info@reuvenwatches.com.