A luxury watch in a gloved hand beside a Reuven Watches box, specialist in buying and selling luxury watches
Warranty and authenticity

Warranty and authenticity at Reuven Watches

Every watch we sell is checked by us before it enters stock. On top of that you get a year's guarantee on the movement, and your statutory rights continue to apply as well.

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What exactly do you get?

You get three things that stand apart from one another. Your statutory rights as a consumer, which always apply and which nobody can contract away. Alongside them our own one-year guarantee on the movement. And third, the assurance that the watch was checked by us before it went on sale.

With a used watch people sometimes think there is no warranty. There is. The law draws no distinction between new and pre-owned: a watch has to be what you may reasonably expect of it. What does differ is the bar, because of a thirty-year-old watch you may expect something other than of a new one.

Our guarantee sits alongside, not instead

We give a year's guarantee on the movement. If the watch does not run properly, we put it right. That guarantee is an addition and does not limit your statutory rights; nor would it be allowed to. What our guarantee is not about is damage: a drop, a knock, water where it should not be, or a strap that gives up after years of wear.

Authenticity

Every watch is checked by us before it enters stock. What we checked on a specific watch is on the product page itself, because that differs from one example and one brand to the next.

Unsure about something?

Call or send a message before you buy. We would rather tell you beforehand what to expect of a watch than have you find out afterwards.

The terms

The warranty at a glance

Four rules about your rights and two about ours. The first two apply at every Dutch seller and appear here because many people do not know them.

Statutory warranty
Always, on a used watch as wellA watch has to be what you may reasonably expect of it. You have this right against every seller in the Netherlands and it cannot be contracted away.
Burden of proof in the first year
Twelve months with usIf a fault comes to light within a year of delivery, it is presumed to have been there at delivery. On 27 April 2022 that period went from six to twelve months.
What you may expect from a used watch
By condition and priceOn a used watch the bar sits differently than on a new one. The condition is on each watch's product page, so you know what you are buying.
Our own warranty
One year on the movementIf the watch does not run properly, we put it right. This guarantee sits alongside your statutory rights and not in place of them.
What is not covered
Damage and wearA drop, a knock, water where it should not be, scratches and a strap that gives up after years of wear fall outside our guarantee.
Authenticity
Checked by usEvery watch is checked by us before it enters stock. What was checked on a specific watch is on the product page.

Reuven Watches is the trading name of RNW, registered with the Dutch Chamber of Commerce under number 74208780. This page gives the broad outline; where it differs from the terms and conditions or from the law, the law prevails.

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Before it goes into stock

What do we look at?

Four things checked on every watch. Exactly what was examined on your watch is on the product page itself.

  • The reference

    Exactly which watch it is, and whether the version matches what is on the case and the papers.

  • The parts

    Whether the dial, the hands, the bezel and the bracelet belong together and to the reference.

  • How it works

    Whether the watch runs as it should and whether the functions do what they must.

  • What belongs with it

    Box, papers and accessories. What is and is not included is stated for each watch.

A valuer assessing a Rolex Submariner wearing gloves and using tools for a no-obligation offer
Why we do it this way

We buy ourselves, so we know what we sell

Every watch in our stock we bought and assessed ourselves. There is no middleman between us and the watch, and that is why we can say what has been checked.

  • Bought by us and checked by us
  • The condition is on each watch's product page
  • Trusted Seller on Chrono24 since 2019
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If something is not right

What do you do if something is wrong?

Get in touch first and do not go to a workshop yourself. Doing so makes a guarantee claim harder, not easier.

  1. Tell us about it

    Call or email and describe what you notice: does the watch run fast or slow, does it stop, or does a function not work. A photo or a video helps.

  2. Have nothing done to it

    Do not go to a jeweller or workshop before we have seen it. Work by a third party makes it harder to establish where the fault came from.

  3. We will look at it

    You bring the watch to Utrecht or we arrange how to get it to us safely. We establish what is wrong.

  4. We put it right

    If it falls under the guarantee or under your statutory rights, we sort it out. If it falls outside, we say so and you hear what the options are.

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Client experiences

What buyers say about the process

  • Teun van der Leeuw
    5 out of 5 stars
    Hele mooie en puntgave IWC Portuguese gekocht bij Benjamin inclusief originele papieren. Ik werd heel gastvrij ontvangen en Benjamin gaf veel extra uitleg over de klokken. Een aanrader om bij Reuven Watches een horloge aan te schaffen!
  • Jamail Hoo
    5 out of 5 stars
    Erg blij met mijn aankoop, service is goed en de klok is netjes voor het jaar waar die vandaan komt. Nogmaals bedankt vriend!!
  • Benjamin IOLI
    5 out of 5 stars
    The watch is in great condition, as described. Communication was good and easy. Delivery in France was fast and perfect. You can trust them. I will buy again

A selection of three of the 50 Google reviews, quoted word for word.

Frequently asked questions

Questions about warranty and authenticity

Does a pre-owned watch carry a guarantee?

Yes. Statutory rights apply to a used watch as well: it has to be what you may reasonably expect of it. What you may expect does depend on the condition and the price, and the condition is on each watch's product page.

Alongside that we give a year's guarantee on the movement. It sits beside your statutory rights and does not limit them.

What does your one-year guarantee cover?

The movement. If the watch does not run properly, stops or has a function that does not work, we put it right.

What it does not cover is damage: a drop, a knock, water where it should not be, scratches and a strap that gives up after years of wear. Those are not faults but use.

How do you establish that a watch is genuine?

Every watch is checked by us before it enters stock. We look at the reference, at whether the parts belong together and to that reference, and at how it works.

What was checked on a specific watch is on the product page itself, because that differs by brand and by example.

What does that twelve-month reversed burden of proof mean?

If a fault comes to light within a year of delivery, the law assumes it was already there at delivery. So you do not have to prove it; the seller may try to rebut that presumption.

That period was six months and on 27 April 2022 was extended to twelve. It applies at every Dutch seller and therefore at us too.

Do I get papers or a certificate with my watch?

What comes with a watch is on the product page: the original box, the brand's papers, service receipts and accessories differ from one watch to the next.

If no box or card is included, that is stated too. We sell watches without papers as well and simply say so, rather than leave it out.

May I have the watch checked by my own jeweller first?

Before you buy you can come by in Utrecht and see the watch for yourself; on a purchase of this size we recommend it.

If you have already bought it and think something is wrong, tell us first and have nothing done to it yet. Work by a third party makes it harder to establish where a fault came from.

Can I send the watch back if it does not suit me?

On a distance purchase you have fourteen days to change your mind, counted from the day you receive the watch. You may examine and try it on as you would in a shop.

The watch must come back undamaged. If it has been used more than needed to assess it, a deduction for loss of value may be made. How a return works in practice is set out on payment and shipping.

Does this apply if I buy from abroad?

We do business worldwide and our Chrono24 profile is international. Our one-year guarantee on the movement applies then too.

For the practical side, such as how a watch travels out and back, we go through it with you before you buy. Get in touch about that.

All frequently asked questions
Further reading

Practical information

Rolex Datejust 31 in steel with white gold, salmon dial with diamond hour markers. Sell yours at Reuven Watches in Utrecht.
Questions beforehand

Rather ask something first?

Call or send a message before you buy. We would rather tell you beforehand what to expect of a watch than have you find out afterwards.

Get in touchSee the stock

Wednesday and Thursday from 12:00 to 17:00 without an appointment, all other days by appointment.