The Reuven Watches request form on a phone, the first step to selling your watch
Payment, shipping and returns

Payment and shipping

You buy a watch from us in consultation: you get in touch and together we agree how you pay and how it reaches you, because a watch of this value does not go in an ordinary parcel. You pay for accessories in the web shop. And you have fourteen days to change your mind.

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How does buying from us work?

You get in touch with us about the watch you want. Together we agree how you pay and how the watch reaches you: collection in Utrecht or delivery. We do not do the latter through ordinary post as a matter of course, because a luxury watch does not belong there.

On a watch of this value, shipping is not a routine operation. So this page carries no fixed delivery time and no carrier: we agree with you how it goes, and that differs by order and by destination.

Collection in Utrecht

The simplest route. You come to Amsterdamsestraatweg 251, look at the watch once more and take it home. Wednesday and Thursday from 12:00 to 17:00 without an appointment, all other days by appointment, weekends included.

Abroad

We do business worldwide and our Chrono24 profile is international. A great deal can be arranged; get in touch about what is possible in your case before you buy.

Are you selling to us instead?

Then it works the other way round and costs you nothing. We ship insured and pay for that delivery ourselves, including when you send your watch from abroad.

Buying

How to buy from us

You buy a watch in consultation and pay for an accessory in the web shop.

  • A watch

    Get in touch about the watch you want. We agree together with you how you pay.

  • See it first

    Come by our showroom in Utrecht and see the watch before you decide.

  • An accessory

    You pay for a box or a bracelet through the secure checkout in the web shop.

The terms

Shipping and returns at a glance

Six rules on how a watch reaches you and what applies if you want to send it back. The cooling-off period is stated explicitly, because it is a right you have and not a favour.

Payment
By arrangementFor a watch we agree with you how you pay. You pay for an accessory through the secure checkout in the web shop.
Collection in Utrecht
Always possibleAmsterdamsestraatweg 251. Wednesday and Thursday from 12:00 to 17:00 walk in freely; all other days by appointment, weekends included.
Shipping to you
By arrangementA luxury watch does not go in an ordinary parcel. We agree with you how the watch reaches you safely.
Abroad
Get in touchA great deal can be arranged, but what is possible differs by destination. Settle it with us before you buy.
Cooling-off period
Fourteen days after deliveryYou may examine and try the watch on as you would in a shop. If you want to withdraw, you tell us within fourteen days of the day you received it.
Condition on return
UndamagedIf the watch has been used more than needed to assess it, a deduction for loss of value may be made. Examining and trying on are fine; wearing it in earnest is not.

Reuven Watches is the trading name of RNW, registered with the Dutch Chamber of Commerce under number 74208780. This page gives the broad outline; where it differs from the terms and conditions or from the law, the law prevails.

Ask what is possible
From first contact to delivery

How does buying a watch work?

Four stages. You get in touch, and then you decide whether to collect the watch or have it sent.

  1. first

    You get in touch

    Call, message or email us about the watch you want. Together we agree how you pay.

  2. once agreed

    The watch is yours

    It comes out of stock, and we agree how it reaches you: collection in Utrecht or delivery, and for delivery how we do it.

  3. by arrangement

    Collect or ship

    If you come by, you look at the watch once more before taking it home. If you have it sent, you hear from us when to expect it.

  4. then

    Fourteen days to change your mind

    From the day you receive the watch you have fourteen days to decide whether to keep it. Tell us within that period and it goes back.

Patek Philippe Aquanaut Chronograph in steel with grey dial and oranje chronographwijzer. Sell yours at Reuven Watches in Utrecht.
Shipping

A watch worth thousands of euros does not simply go out the door. We first agree how it arrives safely.

Client experiences

What buyers say about delivery

  • Benjamin IOLI
    5 out of 5 stars
    The watch is in great condition, as described. Communication was good and easy. Delivery in France was fast and perfect. You can trust them. I will buy again
  • Laurenz Escher
    5 out of 5 stars
    I bought a watch today and everything was perfect. Great customer service.
  • Nicky van Lent
    5 out of 5 stars
    Een super mooie Rolex Wimbledon 41 jubilee gekocht bij ben van Reuven watches heel leuk geholpen en de klok was precies als omschreven, kortom een echte aanrader!

A selection of three of the 50 Google reviews, quoted word for word.

Frequently asked questions

Questions about payment, shipping and returns

How can I pay?

For a watch we agree that with you. Get in touch about the watch you want and we arrange the rest with you.

You pay for an accessory through the secure checkout in the web shop.

How does the watch reach me?

We agree that with you. You choose: collection in Utrecht or delivery.

We put no fixed delivery time or carrier on this page, and that is a deliberate choice. A watch of this value calls for an arrangement, not a standard delivery.

Can I collect the watch in Utrecht?

Yes, and it is the simplest route. Amsterdamsestraatweg 251 in Utrecht.

On Wednesday and Thursday you can come by between 12:00 and 17:00 without an appointment. All other days we work by appointment, weekends included.

How long do I have to change my mind?

Fourteen days, counted from the day you receive the watch. Within that period you tell us if you want to withdraw.

In that period you may examine and try the watch on as you would in a shop. That is exactly what the cooling-off period is for.

In what condition must the watch come back?

Undamaged. Examining and trying on are fine; wearing it in earnest is not.

If the watch has been used more than was needed to assess it, a deduction for loss of value may be made. Get in touch before you send anything back and we will agree how the watch returns to us safely.

Can I have it shipped abroad?

We do business worldwide and our Chrono24 profile is international, so a great deal can be arranged.

What is possible in your case differs by destination. So get in touch before you buy, and you will know in advance where you stand.

I am selling a watch to you. How does shipping work then?

Then it costs you nothing. We ship insured and pay for that delivery ourselves.

That applies when you send your watch from abroad too. Get in touch and we will arrange the practicalities with you.

Does my purchase carry a guarantee?

Yes. Your statutory rights apply to a used watch as well, and alongside them we give a year's guarantee on the movement.

What is and is not covered is set out on warranty and authenticity.

All frequently asked questions
Further reading

Practical information

Rolex Sea-Dweller Triple Six in steel with black dial and black bezel. Sell yours at Reuven Watches in Utrecht.
Before you buy

Questions about delivery or returns?

Call or send a message before you decide. On a watch of this value it helps to know beforehand how it will reach you.

Get in touchSee the stock

Wednesday and Thursday from 12:00 to 17:00 without an appointment, all other days by appointment.