Refund policy
Returns policy and right of withdrawal
If you bought a watch in our web shop, you have fourteen days to change your mind. You need give no reason. Returns and cooling-off period sets out how it works in more detail, with a button to withdraw from the purchase.
How long you have
Fourteen days, counted from the day you received the watch. Within those fourteen days you tell us that you are withdrawing from the purchase. After that you have another fourteen days to send the watch back.
How to tell us
You need not use a form of ours or choose set wording. A message saying you are withdrawing from the purchase is enough, as long as it reaches us within fourteen days. You can use the button on returns and cooling-off period, email info@reuvenwatches.com or call +31 6 48488925.
Sending it back and delivery costs
Do not send the watch off on your own initiative as an ordinary parcel. Get in touch first, and we will agree how it gets back to us safely.
If you paid a delivery charge when ordering, you get it back too on a full return. That applies to the standard delivery. If you chose a more expensive or faster option yourself, we refund the amount of the standard delivery.
When you get your money back
Within fourteen days of your notice, by the same route you paid. We may withhold the refund until we have the watch back or until you have shown that you have sent it.
Loss of value
You may examine and assess the watch as you would in a shop. If you go further than that and the watch has become worth less as a result, we may charge that difference. We then tell you, with the reason, before we refund.
When the right of withdrawal does not apply
The right of withdrawal belongs to a distance sale. If you buy from us in the showroom in Utrecht, you have seen and worn the watch before deciding, and there is no statutory cooling-off period. We do not automatically take a showroom purchase back.
Guarantee, and your statutory rights alongside it
On every watch we sell, Reuven Watches gives a year's guarantee on the movement. If anything goes wrong with the running movement within that year, we put it right. Damage from drops, water or your own interventions is not covered.
That guarantee comes on top of your statutory rights and does not limit them. You are entitled to a watch that is what we say it is. If it is not, you can always rely on the law, including after that year has passed.
Complaints
If you have a complaint, let us know at info@reuvenwatches.com or +31 6 48488925. In most cases we respond within 24 hours and at the latest within fourteen days with a substantive answer. If we cannot resolve it together, you can put the dispute to the competent Dutch court.
Our details
Reuven Watches, the trading name of RNW
Amsterdamsestraatweg 251, 3551 CD Utrecht, the Netherlands
Chamber of Commerce 74208780
+31 6 48488925, info@reuvenwatches.com